Shipping

When Will My Order Be Shipped?
Your order will be shipped as soon as possible. Usually, bioinks and consumables ship within a week. Our bioprinters are built to order, and you will be upd...
Thu, 26 Mar, 2020 at 10:49 PM
What Countries Do You Ship to?
We ship to most countries across the globe. For more information on specific countries, please contact us via email at support@cellink.com or via phone:  ...
Thu, 26 Mar, 2020 at 10:51 PM
What if the Item I Receive is Damaged?
If the item you receive is damaged, kindly prepare the purchase order number, the damaged item, and a picture of the damage. Please contact us via email at ...
Thu, 26 Mar, 2020 at 10:52 PM
What if Something is Missing from My Order?
If an item is missing from your order, please check the delivery note to ensure that the missing item is not intended to be shipped at a later date. If a la...
Thu, 26 Mar, 2020 at 10:53 PM
How Do I Change the Shipping Address after Placing an Order?
To change the shipping address of your order as soon as possible, contact us via email at sales@cellink.com or via phone:   US +1-833-235-5465 EU +46-31...
Thu, 26 Mar, 2020 at 10:53 PM
What Should I Do after the Printer Arrives?
Once the printer arrives, place any bioinks in their recommended storage conditions. Follow the unboxing and installation instructions on our support page f...
Thu, 26 Mar, 2020 at 10:55 PM
How to Order Autocalibration Kits on DNA Cloud
To get an autocalibration kit, the user needs to have an DNA Cloud account https://dna.cellink.com/. If you are already registered, simply login with th...
Thu, 26 Mar, 2020 at 10:57 PM
Top FAQs Related to Shipping
Do You Offer Shipping Insurance? Shipping insurance is not yet available as of the moment.   What Are the Dimensions and Shipping Weight of the BIOX Pack...
Thu, 26 Mar, 2020 at 11:01 PM