General

The "Bioprint" option is not showing up in the menu
If the BIOPRINT option is not showing up in the menu, please follow these instructions:   Verify the SD-card is unlocked Verify that the SD-card is prop...
Tue, 31 Mar, 2020 at 12:27 PM
How can I print with the second printhead?
Please ensure that the nozzle in printhead one is shorter than the nozzle in printhead two.  1. Select “Home axes” under “Prepare Bioprint” and calibrate ...
Tue, 31 Mar, 2020 at 12:28 PM
One or both of the printheads are not dispensing ink
Please try to confirm if the nozzle is clogged by doing the following:   Remove the cartridge(s) from the printhead(s) without removing the air pressure ...
Tue, 31 Mar, 2020 at 12:30 PM
Selecting a file in "Bioprint" does not start the bioprinting process
It is likely that the temperature was not set to 0 when preparing the print file during slicing. Setting the temperature to 0 disables the temperature fe...
Tue, 31 Mar, 2020 at 12:35 PM
The layers of the bioprint are not evenly thick
The issue is most likely that the printbed is not completely leveled. To fix this, follow the sequence described in point 3 of chapter 5.1.
Tue, 21 Nov, 2017 at 2:04 PM
Control knob is not responding when pressed
It is possible that the knob has become stuck.   To correct this, pull the knob gently towards you.   Please contact support@cellink.com if your issue s...
Tue, 31 Mar, 2020 at 12:46 PM
Display flickering or displaying random characters
The printer may be experiencing electrical interference from the air compressor. To fix this:   Turn off the INKREDIBLE bioprinter and the air compressor...
Tue, 31 Mar, 2020 at 1:43 PM
What are the Pneumatic Specifications for the INKREDIBLE Printer?
Set pressure range: 5 to 400 kPa Sensitivity: Within 0.2% F.S (0.8 kPa) Minimum unit setting: 1 kPa Max. Operating Pressure: 700 kPa Repeatability: With...
Tue, 31 Mar, 2020 at 1:44 PM
Printhead 1 Is not Homing to the Probe
If your printhead is missing the z switch during calibration, the probe position needs to be reset. This can be reset by following this video. 
Tue, 31 Mar, 2020 at 1:46 PM
O-ring dimensions for 3mL cartridge adapter
Outer Diameter: 11.18 mm Inner Diameter: 8.38 mm Height: 2.13 mm
Thu, 26 Mar, 2020 at 11:31 AM