In able to proceed with ordering your autocalibration kit, we highly recommend you to download it from and sign in to your DNA Cloud account. Kindly navigate to the upper right corner of your account and please click the “Profile” to view the profile details of your account. In this section, kindly make sure that all your contact information is correct such as the Title, First Name, Last Name, Email Address, Serial Number, Institution, Address, Zip Code, City, State, and Country as shown below and hit the “Update Profile” button.

It is important to note that all of these fields must be correct and accurate as we will use this information to ship the autocalibration kit directly to the address you have registered on your account. Once completed, kindly go back to the main page by clicking the DNA Cloud logo located on the upper left corner of your account as shown below.

After this, click the green download button shown above as this will route you to the next screen shown below. 

Type in the 6-digit Serial Number (S/N) of your BIOX machine and hit the blue-colored button next to it. You will be routed to the next screen as shown below.

Kindly feel free to complete all the information from these text fields. This allows you to order the free Autocalibration Kit with respect to the address, name, and other contact details incorporated in these fields. Tick the checkbox button (Disclaimer) before clicking the “Submit and Download” button. 

After this step, you will finally be able to order the autocalibration kit and also be able to download the latest version of HeartOS. Success! You have placed your Autocalibration kit order, we will ship them out to you in approximately 5 – 7 business days. For more further questions, please feel free to reach us out at