If something is going less than great, one our agents might want to establish direct contact with your computer using TeamViewer. This software allows us to see and control your computer remotely. This will help us get your 3D bioprinting to work ASAP.

1) Please download TeamViewer by going into https://www.teamviewer.us/products/teamviewer/ and downloading a free trial. 

2) After clicking on the link you are going to click on the "Download Free Trial" button.

3) After which TeamViewer is going to ask you whether it is support for clients or friends, you can choose the latter option.

4) After this, the download will start. After it is done open the "TeamViewer_Setup.exe" file 

5) After clicking on the installation file, you can select the "Installation to access this computer remotely (unattended)" option. And finally, clicking on the "Accept- finish" button.

6) After TeamViewer has been installed, your ID and Password are going to appear on the left side of the window. Please send this information to your support technician by email.