It is likely that the temperature was not set to 0 when preparing the print file during slicing. Setting the temperature to 0 disables the temperature feature. To fix this:

 

  1. Open up the STL file in Heartware.
  2. Navigate to the Slicer tab and select Configuration:


        3. Under the Filament Settings tab, check that:

  • The extrusion temperature is set to 0 for both first layer and other layers. 
  • The bed temperature is set to 0 for both first layer and other layers.