Support portal

General 31

• How can I print with the second printhead?
• One or both of the printheads are not dispensing ink
• Selecting a file in "Bioprint" does not start the bioprinting process
• The layers of the bioprint are not evenly thick
• Control knob is not responding when pressed

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Printheads 5

• What volume can the INK+ cartridges hold?
• What material are the INK+ printheads comprised of?
• What temperature can the INK+ printheads reach?
• Is there a cooled printhead option on the INK+?
• Can I use my own cartridges on the INK+?

Printbed 6

• Is there an option for a heated printbed on the INK+?
• Is there an option for a cooled printbed on the INK+?
• What build surfaces can I use on the INK+ printbed?
• How do I secure smaller build surfaces like P25 dishes and glass slides?
• How fast does the printbed reach temperature?

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Dual Head Bioprinting 4

• Dual head bioprinting: Why is the printer moving but not activating both printheads?
• How to Calibrate the Printhead Offset
• How to Print Using Both Extruders at the Same Time
• How to level PH1 and PH2; Adjusting the Z height on the INKREDIBLE+

Bioprinting Assistant Software 9

• What is the slowest speed I can set the speed rate (F) to be in my G-code?
• How to install and set up HeartWare (Bioprinting Assisting Software) on a Windows PC
• Bioprinter is not responsive to HeartWare/Repetier Host Software
• Installing the driver
• Post processing script for Slic3r

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