Support portal

Getting Started 4

• Recommended Nozzle Size for Each Bioink
• Slic3r: from CAD to G-code - Installation
• Slic3r: From Cad to G Code for MAC
• Mac Repetier not showing preview of model?

General 15

• Temperature, UV, and solvent stability of consumable plastics
• Pause button is not available (appears gray) in HeartWare
• How to turn 2D images in 3D printable models
• Holes appearing in the object after being sliced? / How to rotate objects in HeartWare
• How to best bioprint cylinders

View all 15

Consumables 11

• Nozzles and needles dimensions
• Can I reuse the nozzles and cartridges?
• Can I use my own cartridges?
• Can I use my own nozzles?
• What materials are compatible with the cartridges?

View all 11

G-code 8

• G-Code Library for INKREDIBLE/INKREDIBLE+
• G-code guide for the BIO X (Build 1)
• Creating a pause in your print in G Code with the G04 command
• How to reset coordinates on BIOX with G92
• G-code guide for the BIO X (Build 2)

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Multi-wellplate bioprinting 3

• Bioprinting on 24 well-plate
• Bioprinting on a 96 well-plate
• Bioprinting on 12-well plate

General 31

• What is the pressure range of the BIO X?
• What is the build area of the BIO X?
• Can you print in X, Y and Z simultaneously?
• What are the recommended operating conditions?
• Can the BIO X use G-code files?

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Printbed 6

• What is the temperature range of the printbed?
• What build surfaces can I use on the BIOX Printbed?
• How do I secure smaller build surfaces like P25 dishes and glass slides?
• How fast does it cool or heat?
• Enabling Automatic Bed Leveling (ABL) for a Print

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UV Modules 3

• CELLINK 365nm Crosslinking Module's Data Specifications
• CELLINK 405nm Crosslinking Module's Data Specifications
• BIO X Photocuring Module Technical Data

Printing on BIO X 2

• BIO X Printing Tutorial
• Printhead moving but not extruding with G-code

Unboxing the BIO X 6

• BIO X Unboxing
• OPENING BIO X BOXES
• Box 1
• Box 2
• Box 3

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Software 10

• How to Update HeartOS on the BIO X?
• Step 1- How to install HeartWare (Bioprinting Assisting Software) on a Windows PC - BIO X
• Step 2- How to SetUp HeartWare + Slic3r (Bioprinting Assisting Software) on a Windows PC - BIO X
• DNA Studio - Loading multiple STL files and assigning different printheads
• DNA Studio Installation and Printing Tutorial

View all 10

General 31

• How can I print with the second printhead?
• One or both of the printheads are not dispensing ink
• Selecting a file in "Bioprint" does not start the bioprinting process
• The layers of the bioprint are not evenly thick
• Control knob is not responding when pressed

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Printheads 5

• What volume can the INK+ cartridges hold?
• What material are the INK+ printheads comprised of?
• What temperature can the INK+ printheads reach?
• Is there a cooled printhead option on the INK+?
• Can I use my own cartridges on the INK+?

Printbed 6

• Is there an option for a heated printbed on the INK+?
• Is there an option for a cooled printbed on the INK+?
• What build surfaces can I use on the INK+ printbed?
• How do I secure smaller build surfaces like P25 dishes and glass slides?
• How fast does the printbed reach temperature?

View all 6

Dual Head Bioprinting 4

• Dual head bioprinting: Why is the printer moving but not activating both printheads?
• How to Calibrate the Printhead Offset
• How to Print Using Both Extruders at the Same Time
• How to level PH1 and PH2; Adjusting the Z height on the INKREDIBLE+

Bioprinting Assistant Software 9

• What is the slowest speed I can set the speed rate (F) to be in my G-code?
• How to install and set up HeartWare (Bioprinting Assisting Software) on a Windows PC
• Bioprinter is not responsive to HeartWare/Repetier Host Software
• Installing the driver
• Post processing script for Slic3r

View all 9

Getting Started 1

• Getting Started

Printheads 6

• What volume cartridges can the INK printheads hold?
• What material are the INK printheads comprised of?
• How to level PH1 and PH2; Adjusting the Z height
• What temperature can the INK printheads reach?
• Is there a cooling printhead option for the INK?

View all 6

Printbed 5

• Is there an option for a heated printbed on the INK?
• Is there an option for a cooled printbed on the INK?
• What build surfaces can I use on the INK printbed?
• How do I secure smaller build surfaces like P25 dishes and glass slides?
• Calibrating the printbed on your INKREDIBLE

Pneumatic printheads 6

• 3 mL pneumatic printhead user manual
• 10 mL pneumatic printhead user manual
• Can the standard pneumatic printheads cool?
• What volume cartridges can the standard printheads hold?
• What is the minimum temperature of the printhead?

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Temperature-controlled printhead 6

• Temperature-controlled printhead user manual
• What is the temperature controlled printhead (TCPH)?
• How does the TCPH work?
• What volume cartridges is the TCPH compatible with?
• What is the minimum and maximum temperature the TCPH can achieve and what accuracy can it hold a temperature?

View all 6

Thermoplastic printhead 14

• BIO X Thermoplastic Printhead User Manual
• How to clean the thermoplastic printhead cartridge
• How does the thermoplastic printhead work?
• What volume cartridges fits in the thermoplastic printhead?
• How much should I fill the cartridge with granulate and where should the plunger sit?

View all 14

Syringe pump printhead 8

• How does the syringe printhead work?
• What is the maximum extrusion rate?
• What is the temperature range of the syringe printhead?
• Can the syringe printhead cool?
• What happens if I use a different syringe diameter or type?

View all 8

Electromagnetic droplet (EMD) printhead 9

• What does EMD stand for?
• Does this printhead have temperature control?
• Can this printhead be used for spheroid formation?
• How fast can this printhead deposit droplets?
• What is open time and cycle time?

View all 9

HD Camera toolhead 5

• What is the resolution and field of view?
• How is the HD camera toolhead focused?
• Does the HD camera toolhead take up a printhead slot?
• Can it take real-time images?
• BIO X HD Camera Toolhead User Manual

Photocuring toolhead 7

• What is the crosslinking intensity of the photocuring toolhead?
• What wavelengths are available?
• Is the UV source exchangeable or can it contain multiple wavelengths?
• What is the emission spectra of the UV source?
• Can I crosslink individual wells of a well plate?

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Photocuring modules 5

• What is the crosslinking ntensity?
• What wavelengths are available?
• Can the photocuring modules go on any slot?
• What is the emission spectra of the UV source?
• Can I crosslink individual wells of a well plate?

Getting Started 4

• What is a bioink?
• Overview of CELLINK bioinks
• Choosing a bioink for your application
• Bioink Thickening Agents

PCL 1

• Printing Parameters for Polycaprolactone (PCL)

A Series 2

• CELLINK A
• CELLINK A-RGD

CELLINK Series 10

• CELLINK Bioink
• CELLINK BONE
• CELLINK FIBRIN
• CELLINK LAMININK+
• CELLINK LAMININK 111

View all 10

Collagen Series 2

• Coll 1
• ColMA

GelMA Series 6

• Bio Conductink
• GelMA
• GelMA A
• GelMA C
• GelMA HA

View all 6

GelX Series 10

• GelXA
• GelXA BONE
• GelXA FIBRIN
• GelXA LAMININK+
• GelXA LAMININK 111

View all 10

Support Inks 5

• CELLINK PLURONICS
• CELLINK START
• START X
• CELLINK SUPPORT
• CELLINK XPLORE

Ink Kits 6

• Alginate Kit
• ColMA Kit
• GelMA-Alginate Kit
• GelMA-HAMA Kit
• GelMA Kit

View all 6

Postprinting, sample prep protocols 13

• Fixation for cryosectioning-CELLINK series
• Fixation protocol
• H&E staining protocol
• Immunofluorescence protocol
• Cell isolation protocol-CELLINK series

View all 13

Purchasing 9

• How do I Purchase Systems or Consumables from CELLINK?
• What Resources Do I Have?
• Do You Offer Installation and Training?
• How Do I Buy a CELLINK Care Protection Plan (CPP)?
• Can You Help with Purchase Orders, Quotes or Invoices?

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Shipping 8

• When Will My Order Be Shipped?
• What Countries Do You Ship to?
• What if the Item I Receive is Damaged?
• What if Something is Missing from My Order?
• How Do I Change the Shipping Address after Placing an Order?

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Support 4

• How to Download and Establish Connection with a Support Agent Using TeamViewer
• How to Create A Ticket on FreshDesk?
• How To Install 7-zip and Unzip .zip files?
• How to register on DNA Cloud

LightField software 3

• Lightfield 1.0.9.2
• Lightfield 1.0.9.4
• Lumen X is turned on with the power button (the power button ring becomes white) but the LightField software does not start up.

Build Platform 1

• Build platform does not move when “Prepare” is selected.

Part issues 3

• Part does not attach to Build Platform.
• Part appears to be undercured or is delaminating
• Features within print are not preserved

Print tab 1

• After preparation step, the “Print” tab is inactive

BIOS Settings 1

• LUMEN X BIOS Settings Procedure